Q1: How long does it take to complete my order?
For regular products, it takes us 15-20 days to finish one container order. For customized products, we need 35-40 days to finish your container order.
Q2: How can I track the completion of my order?
Upon receipt of the deposit, we will immediately arrange for production. After the order is completed, we will inspect and test all products carefully to ensure no damage or loss. We will also send you testing images of your order before delivery for confirmation. (Note: Colors of products may vary slightly from actual color due to photography, scanning, etc.)
Q3: Can you arrange delivery of the goods for us?
Yes. When the orders are finished, we will inform you and can arrange shipping at the same time. We offer LCL and FCL shipping options. Buyers can also choose air transport or ocean shipping based on requirements. The logistics company will notify you when your orders reach your nearest local seaport or river port.
Q4: Do you guarantee your product quality?
Yes, we guarantee your 100% satisfaction on all our products. Please feel free to provide feedback immediately if you are not satisfied with the quality or service. If the product does not meet contract requirements, we will send you a free replacement or offer compensation in your next order.
Q5: Can I visit your manufacturing facilities?
Of course! We are always happy to assist you. If you would like to order our products and visit our facilities, please contact us to make an appointment.
Q6: Do you provide OEM and ODM customization?
Yes, we support comprehensive custom solutions. You can request changes to colors, materials, logos, fabrics, and sizes to fit your specific commercial requirements.
